Pet Food Manufacturer
About Pet Food Manufacturer
This client is a family-owned, all-natural, cat and dog food manufacturer that makes their food in human food facilities, using only the best ingredients from around the world. Their products are sold throughout the United States and Canada and are BRC food safety-certified, which requires each meal to meet the strictest standards, and be of the highest protein quality. The cat and dog food meals use the same ingredients that go into meals for humans, so freshness, quality, and timeliness of delivery is a high priority for this client and the sustainability of their product.
Services Provided:
- Customs Brokerage
- Air Freight Forwarding
- Land Freight Forwarding
- Ocean Freight Forwarding
Getting Started
This particular client requires full visibility of their supply chain and real-time tracking of their shipments in order to effectively manage their inventory and purchase orders. For their business to be successful, it is important to them to work with a global shipping partner who can provide a number of different global shipping services instead of hiring numerous companies to complete the process, which would complicate and slow down their shipments. It is imperative that they find one company that they can work with to quickly and efficiently ship their dog and cat food products to the U.S. from numerous origins around the world, as well as ship from, and to foreign locations. This client needs a global partner who can provide Ocean Freight Forwarding, Air Freight Forwarding, Land Freight Forwarding, and Customs Brokerage to help them optimize their supply chain operations. Additionally, they need a partner who can provide real-time tracking of their supply chain and be available 24/7 for customer service inquiries so that they can in-turn communicate with their clients about expected delivery dates.
Challenges
Inconsistent Shipping Routes
This client sources their products from suppliers anywhere and everywhere around the globe, which means they do not have one specific shipping route. They needed a freight forwarding and supply chain partner that has a broad global infrastructure that could help them ship the products they need from any location they source from.
Track and Trace Capabilities
This client requires real-time supply chain tracking and daily reporting to effectively communicate with their customers about expected delivery dates and to efficiently manage their inventory.
Supply Chain Fluctuations
Orders for this client change regularly so they need to be able to communicate with a customer service representative 24/7 to update and change quantities.
Solutions
- With strategic partners around the world, Western Overseas Corporation's expansive network gives us access to ports all around the world, allowing us to provide a seamless shipping experience. We provide a premium level of hands-on care for our customer's shipments at every stage of the journey no matter where they source their products. This global network makes us the perfect partner for companies who source from multiple suppliers globally.
- With 21 global offices with on-site compliance officers providing hands-on support in the daily operations of pet food entries, WOC's dedicated experts are able to carefully handle the international shipping and logistical services necessary to move this commodity for importers and exporters to the United States and throughout the world.
- WOC's web-based shipment tracking system provides real-time shipment updates, giving this client the timely and accurate visibility and control of their supply chain that they need in order to efficiently manage their inventory and purchase orders. With daily reporting, this client is always aware of the movement of their cargo, which helps them plan inventory levels in their warehouse, and communicate with their customers about expected arrival dates.
- WOC delivers a superior level of customer service that puts our client's cargo first from start to finish. We provide a single point of contact for customer service and are available 24/7 so that we can troubleshoot unexpected issues as well as update quantities when necessary.